Last Updated: January 16, 2025

Welcome to the Orovesa by Taidin Technology Co., Limited shipping page! We want your new lighting fixtures to land on your doorstep as quickly and smoothly as possible. Please read through our shipping guidelines below for all the details on processing times and delivery.

Order Processing

• Processing Window: Orders are typically packed and prepped within 1–3 business days following payment confirmation (excluding weekends and holidays).
• Peak Periods: During major sales, holidays, or new collection launches, processing might take slightly longer. We appreciate your patience and will keep you informed of any unexpected delays.

Shipping Rates & Delivery Estimates

Shipping costs are calculated securely at checkout based on your delivery address and chosen shipping method. Estimated delivery windows begin after your order leaves our facility:

• Standard Shipping: 5–10 business days
• Expedited Shipping: 3–7 business days
• Express Shipping (when available): 2–5 business days

Note: Delivery times are estimates and can occasionally be influenced by carrier delays, severe weather events, customs clearance, or other factors outside our control.

Order Tracking

• Once your package has been dispatched, we will send you a shipping confirmation email containing your tracking details.
• Please allow 24–48 hours for the carrier's tracking system to update after receiving your confirmation email.

International Shipping & Customs

We ship to many international destinations, though availability varies by location. For international orders:

• Fees & Taxes: Customs duties, import taxes, and local handling fees may apply depending on your country's regulations.
• Customer Responsibility: These additional charges are not included in your checkout total and are the sole responsibility of the recipient.
• Customs Clearance: Routine inspections by local customs authorities may occasionally extend delivery timeframes.

Incorrect Addresses & Undeliverable Packages

• Please double-check your shipping details during checkout to ensure complete accuracy.
• Orovesa by Taidin Technology Co., Limited cannot accept responsibility for orders shipped to incorrect or incomplete addresses provided at checkout.
• If a package is returned to us as undeliverable, original shipping fees are non-refundable, and reshipment costs may apply.
• If you notice an error in your address immediately after ordering, please contact us right away. We will do our best to update it, though changes cannot be guaranteed once processing begins.

Lost or Stolen Packages

Once a shipping carrier marks a package as delivered, Orovesa by Taidin Technology Co., Limited is no longer responsible for lost or stolen parcels. If your tracking status indicates delivery but you have not received your shipment, we recommend:

• Checking discreet drop-off locations around your property, porch, or building entrance.
• Inquiring with neighbors or property management/front desk personnel.
• Contacting the carrier directly to initiate a formal delivery claim.

Shipping Delays

Delivery timelines are estimates rather than strict guarantees and may be impacted by weather conditions, carrier volume spikes, or transit disruptions. While Orovesa by Taidin Technology Co., Limited is not liable for carrier delays, our support team is always ready to assist you in tracking your package.

Contact Us

Have questions about shipping that were not answered here? Reach out to our customer support team anytime for assistance!

Brand: Orovesa
Company: Taidin Technology Co., Limited
Address: Room 1801, 303 Hennessy Road, Wan Chai, Hong Kong
Email: service@orovesa.com

Customer Service Hours

Monday – Friday
10:00 AM – 6:00 PM (PT)