Last Updated: January 16, 2025

At Orovesa by Taidin Technology Co., Limited, we want you to be completely satisfied with your purchase. If something isn't quite right, we are here to help! Please review our return, refund, and cancellation guidelines below.

Return Eligibility

To qualify for a return, your lighting fixture must meet the following conditions:

• Initiated and returned within 30 days of delivery.
• Unused, uninstalled, and in its original, brand-new condition.
• Accompanied by all original packaging, hardware, manuals, tags, and proof of purchase (such as your order number or receipt).

Note: For quality and safety standards, we cannot accept returns on items that show signs of installation, wiring alterations, use, physical damage, or missing original packaging.

Non-Returnable Items

The following items are ineligible for return or refund:

• Light fixtures or parts that have been installed, wired, or modified.
• Items marked as final sale or clearanced.
• Gift cards.
• Promotional or complimentary giveaway items.
• Products damaged due to improper installation, misuse, or standard wear and tear.

Damaged, Defective, or Incorrect Items

If your package arrives with a damaged, flawed, or incorrect item, please reach out to us within 7 days of delivery and include:

• Your order number.
• A brief description of the issue.
• Clear photos of the item and its outer packaging.

Once we review and approve your submission, we will promptly arrange a replacement or issue a full refund.

How to Request a Return

To initiate a return, contact our support team with your order number and the reason for the return.

Please note: Returns sent back without prior approval from our team will not be accepted.

Return Shipping

• Customers are responsible for all return shipping costs, unless the item arrived defective or incorrect due to an error on our end.
• We strongly recommend using a trackable shipping service and purchasing shipping insurance for higher-value items.
• Orovesa by Taidin Technology Co., Limited cannot be held responsible for return shipments that are lost or damaged in transit.

Refunds

Once your return arrives at our facility and passes inspection, we will email you with an update on your refund status.

• Approved refunds are credited back to your original payment method.
• Depending on your bank or payment provider, please allow 5–10 business days for the funds to post.
• Original shipping fees are non-refundable unless the return stems from a store error.

Exchanges

We do not currently offer direct exchanges. If you require a different finish, size, or fixture model, simply return your eligible item for a refund and place a new order on our site at your convenience.

Order Cancellations

We process orders quickly so your lighting reaches you as fast as possible. If you need to cancel an order:

• Contact us as soon as possible after placing your order.
• Orders that have not yet dispatched can be canceled for a full refund.
• If your order has already shipped, it must be handled through our standard return process once received.

Return Contact Information & Address

All returns must be pre-approved by our support team before being mailed back.

Brand: Orovesa
Company: Taidin Technology Co., Limited
Address: Room 1801, 303 Hennessy Road, Wan Chai, Hong Kong
Email: service@orovesa.com

Customer Service Hours

Monday – Friday
10:00 AM – 6:00 PM (PT)